WHERE DO YOU SHIP?
We currently ship to all 50 states, and most countries worldwide. Shipping is complimentary for domestic shipment, and overseas for orders over $150. With the exception of Saudi Arabia where we ship via DHL express for a fee.
WHAT IS YOUR RETURN POLICY?
Due to our jewelry being made-to-order, we do not accept returns for refunds. We can only offer store credit or exchanges of vermeil pieces for other items on our site, and must be made within 10 days of receiving your product. Any 14K solid gold pieces are final sale. Read our policies here.
CAN I CANCEL MY ORDER?
As most of our jewels are made-to-order, cancellation must be done within 12 hours of placing your order. Once 12 hours has passed we no longer accept cancellations or refunds. Note that we will asses a 15% cancellation fee if you must cancel after the deadline. Orders placed through Sezzle, Afterpay, Shoppay, and Affirm will have a 18% cancellation fee.
WHEN WILL MY ORDER SHIP?
Unless we have the size you need in stock, our fine jewelry is specially made for you. Please allow 1-3 week lead time. If we have the style and size you need in stock you will receive a shipping confirmation no later than 2 days. Tracking number comes with all our domestic and international shipping. We are not responsible for lost or stolen packages. Please purchase signature confirmation upon checkout to ensure safe delivery.
WHAT IF I NEED SOMETHING REPAIRED?
Our customers satisfaction matters to us, therefore we offer a one-time complimentary minor repair within three months since the date of purchase. This only applies to normal wear and tear. Additional fees will apply for missing stones. Please reach us at firstname.lastname@example.org with any questions.
We ship via USPS domestic and internationally. We offer standard shipping, and express shipping via UPS and DHL as well. All orders come with tracking information. For orders over $500, a signature is required upon delivery. Please note that you are responsible for any duties and taxes that may occur for international shipment.